http://danube.com/scrumworks/pro/support/submit Comments for "Contact Customer Support" en http://danube.com/scrumworks/pro/support/submit <script type="text/javascript" src="/danube_includes/sarissa.js"></script> <script type="text/javascript" src="/danube_includes/util-functions.js"></script> <script type="text/javascript"> <!-- addEvent(window, 'load', init, false); function init() { if (!Sarissa || !document.getElementById) return; var formElements = document.getElementsByTagName('form'); for (var i = 0; i < formElements.length; i++) { if (formElements[i].className.match(/\bajaxify\b/)) { addEvent(formElements[i], 'submit', submitTheform, false); } } } function submitTheform(e) { /* Cancel the submit event, and find out which form was submitted */ knackerEvent(e); var target = window.event ? window.event.srcElement : e ? e.target : null; if (!target) return; /* Check if this form is already in the process of being submitted. * If so, don't allow it to be submitted again. */ if (target.ajaxInProgress) return; /** Form Submission Checks **/ var theForm = document.getElementById( 'ajaxify' ); var inputFields = theForm.elements; var formCheck = 1; var originalStyles = new Array(inputFields.length); var errorStyle = "-error"; for (var i = 0; i < inputFields.length; i++) { // Check for non required fields, unelegant but it works if( (inputFields[i].name != "build") && (inputFields[i].name != "description" ) && (inputFields[i].name != "referrer" ) ) { if( (inputFields[i].value.length == 0) || (inputFields[i].value == null) ) { if( inputFields[i].className.substr((inputFields[i].className.length-errorStyle.length)) != errorStyle ) inputFields[i].className = inputFields[i].className+errorStyle; formCheck = 0; } // Clear last errors that were corrected else if( inputFields[i].className.substr((inputFields[i].className.length-errorStyle.length)) == errorStyle ) inputFields[i].className = inputFields[i].className.substring( 0, (inputFields[i].className.length-errorStyle.length) ); } } if( !formCheck ) { alert( "Please fill in the required fields before submitting your request." ); return false; } /** END Form Submission Checks **/ /* Set up the request */ var xmlhttp = new XMLHttpRequest(); xmlhttp.open('POST', '/danube_includes/support_swp_post.php', true); /* The callback function */ xmlhttp.onreadystatechange = function() { if (xmlhttp.readyState == 4) { if (xmlhttp.status == 200) addFeedback(xmlhttp.responseXML, target); else target.submit(); } } document.getElementById( 'message-man').style.display = "block"; /* Send the POST request */ var form = document.getElementById('ajaxify'); var elements = form.elements; query = ""; for ( i = 0; i < elements.length-1; i++ ) { query = query + elements.item(i).name + "=" + elements.item(i).value + "&"; } xmlhttp.setRequestHeader('Content-Type', 'application/x-www-form-urlencoded'); xmlhttp.send(query); /* Add temporary feedback that the request has been sent */ var loadingImg = document.createElement('img'); loadingImg.src = '/img/working.gif'; target.getElementsByTagName('p')[0].appendChild(loadingImg); target.ajaxInProgress = true; } function addFeedback(responseXML, target) { var loadingImg = target.getElementsByTagName('img')[0]; loadingImg.parentNode.className += ' status'; var feedbackText = ' We successfully received your request. Thank you for your submission, someone from our staff will be in touch with you shortly.'; var feedbackSpan = document.createElement('span'); // feedbackSpan.className = 'message status'; feedbackSpan.appendChild(document.createTextNode(feedbackText)); loadingImg.parentNode.replaceChild(feedbackSpan, loadingImg); // Free up the form to go again target.ajaxInProgress = false; // Disable form inputs target.getElementsByTagName('select')[0].disabled = true; target.getElementsByTagName('textarea')[0].disabled = true; var inputFields = document.getElementsByTagName('input'); for (var i = 0; i < inputFields.length; i++) { target.getElementsByTagName('input')[i].disabled = true; } } --> </script> <div class="content-box"> <div class="content-box-header"> Contact ScrumWorks<span class="reg">&#0174;</span> Pro Customer Support </div> <div class="content-box-body"> Please contact us if you can’t find answers to your questions in our <a href="/scrumworks/pro/support/solutions-center">solutions</a> center. Submit a support case using the form below and a Danube representative will be in touch with you shortly. Alternatively, you may email Danube support directly at: <a href="mailto:support@danube.com?subject=ScrumWorks%20Pro%20Support%20Request%20&body=Company%20Name:%20%0ABuild:%20"> support@danube.com </a> </div> <div class="content-box-footer"> </div> </div> <br /> <div class="content-box"> <div class="content-box-header"> Your Contact Information: </div> <div class="content-box-body"> <form id="ajaxify" name="ajaxify" class="ajaxify" action="http://www.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8" method="post"> <div class="form-item"> Case ID: <span class="form-required" title="This field is required.">*</span> <br /> <input class="form-text" type="text" id="00N50000001Mrl9" size="40" name="00N50000001Mrl9" maxlength="13" value="" /> <div class="description"> Found in ScrumWorks Pro Desktop Client > Help > About </div> </div> <div class="form-item"> First Name: <span class="form-required" title="This field is required.">*</span> <br /> <input class="form-text" type="text" id="firstname" name="first_name" maxlength="100" size="40" /> </div> <div class="form-item"> Last Name: <span class="form-required" title="This field is required.">*</span> <br /> <input class="form-text" type="text" id="lastname" name="last_name" maxlength="100" size="40" /> </div> <div class="form-item"> E-mail: <span class="form-required" title="This field is required.">*</span> <br /> <input class="form-text" type="text" id="email" name="email" maxlength="100" size="40" /> </div> <div class="form-item"> Telephone number: <span class="form-required" title="This field is required.">*</span> <br /> <input class="form-text" type="text" id="phone" name="phone" maxlength="100" size="40" /> </div> <div class="form-item"> Company: <span class="form-required" title="This field is required.">*</span> <br /> <input type="text" id="company" name="company" maxlength="100" class="form-text" size="40" value="" /> </div> <div class="form-item"> Case Reason: <span class="form-required" title="This field is required.">*</span> <br /> <select class="form-select" id="reason" name="reason"> <option value="">--Select One--</option> <option value="Feature Request">Feature Request</option> <option value="Software Error">Software Error</option> <option value="Bug Report">Bug Report</option> <option value="Instructions Not Clear">Instructions Not Clear</option> <option value="Installation Related" >Installation Related</option> <option value="Performance Issues" >Performance Issues</option> <option value="Other ScrumWorks">Other</option> </select><br /> </div> <div class="form-item"> Describe the severity of your issue:<span class="form-required" title="This field is required.">*</span> <br /> <select class="form-select" id="priority" name="priority"> <option value="">--Select One--</option> <option value="Outage">Work Blocked - All Users</option> <option value="Critical">Work Blocked - Some Users</option> <option value="Important">Urgent Request</option> <option value="Needed Sometime Soon">Low Severity</option> </select> </div> <div class="form-item"> Subject:<br /> <input class="form-text" maxlength="255" type="text" id="subject" size="40" name="subject" value="ScrumWorks Pro Support Request" /> <br /> </div> <div class="form-item"> Build Number: <br /> <input class="form-text" maxlength="255" type="text" id="build" size="6" name="build" value="" /> <br /> <div class="description"> Found in ScrumWorks Pro Desktop Client > Help > About<br /> Last 5 characters only, for example: r7236 </div> </div> <div class="form-item"> <br /> Please provide any important details below. Please indicate anything that will help us to reproduce your issue like your operating system, browser, Java version number, and detailed reproduction steps: <br /> <textarea class="form-text" name="description" cols="45" rows="7"></textarea> </div> <div class="form-item"> <input type="hidden" id="external" name="external" value="1" /> <input type="hidden" name="retURL" value="http://danube.com/crss/node/716?status=s" /> <input type="hidden" name="orgid" value="00D500000006xMR" /> <input type="submit" name="submit" value="Submit" class="form-submit" /> </div> <div id="message-man"> <p class="message"></p> </div> </form> <div class="description"> <span class="form-required" title="This field is required.">*</span> indicates a required field. <br /><br /> While Danube strives for excellence in response times, please allow up to two business days during peak support times. Please also refer to our <a href="/scrumworks/pro/support/holiday-calendar">holiday calendar </a> for scheduled interruptions to support services. <br /><br /> Please read our <a href="contact_privacy.htm">privacy and confidentiality statement</a>. </div> </div> <div class="content-box-footer"> </div> </div> http://danube.com/scrumworks/pro/support/submit#comment Fri, 12 Jan 2007 21:07:24 -0600 nickw 716 at http://danube.com